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Return Policy

Delivery and returns

Orders are delivered by A-Post through a processing service provider in Switzerland.

Incorrect deliveries must be notified to the supplier in writing within 5 days. In this case, the goods may not be used or opened, otherwise the delivery is deemed to have been approved and the price must be paid. The incorrect delivery must be returned in the original packaging at the expense of the supplier to Ventura Trading (Schweiz) AG, Haldenstrasse 5, P.O. Box 1238, 6341 Baar, Switzerland. After receipt of the wrong delivery, the ordered goods will be delivered to the customer again at the expense of the supplier.


The customer must inspect the delivered goods as soon as possible after receipt and report any defects in writing within 5 days. Hidden defects must be reported to the Supplier in writing immediately, but no later than 10 days after discovery. If the customer fails to notify the supplier in good time, his claims shall lapse.

If there is a defect, the customer may demand a replacement delivery. After returning the defective goods, the customer will receive a replacement delivery. If no replacement delivery is possible, the supplier shall refund the payment made. In addition, any claim for a reduction in price, rescission or damages shall be excluded to the extent permitted by law.

Changes in the external appearance of the product (e.g. packaging) do not constitute a defect. The images shown on the homepage are for illustration purposes only and are not binding.

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